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FAQ's

HOW DO I REGISTER ON BETYETU GHANA?

You can Register by;
  • Visit the Betyetu Ghana website https:betyetu.com.gh and click on “Sign Up” in the top right hand corner, fill in the registration form and submit it by clicking on “Join Now”.
  • You can also do a first deposit from your mobile money account to the betyetu account and you will be registered.

CAN I CHANGE MY USERNAME?

  • Unfortunately not; the username that you have chosen during the registration process cannot be changed once you have created your Betyetu account since it’s your phone number.

HOW CAN I RETRIEVE MY LOGIN DETAILS?

  • Contact our Customer Care Services via mail: support@betyetu.com.gh or call +233 558 830 666 or +233 202 187 920.

HOW DO I RESET MY PIN?

  • Click here to reset your PIN.

HOW DO I CHANGE MY PIN?

To change your pin to your desired pin;

  1. Log into your account.
  2. Navigate to your account by clicking on your name / phone number.
  3. Click on change Pin.
  4. Key in your current pin, then your new pin.
  5. Confirm your new pin and click on change pin to confirm changes.

HOW DO I UPDATE MY PERSONAL DETAILS?

  • Please contact our Customer Services to rectify any errors.

CAN I OPEN MORE THAN ONE ACCOUNT WITH BETYETU GHANA?

  • No. Multiple accounts are not allowed.

WHAT IS THE MINIMUM AGE FOR BETTING WITH BETYETU GHANA?

  • It is strictly forbidden for persons under the age of 18 to open an account and use our services.

WHERE CAN I FIND TERMS & CONDITIONS?

  • At the top right corner of the website you will find our provisions.

DOES IT COST ANY MONEY TO REGISTER ON BETYETU GHANA?

  • No. It’s completely free of charge.

HOW DO I TOP UP MY BETYETU ACCOUNT?

click here for deposit instructions

 

WHAT IS CASH OUT?

  • Cash Out is an innovative real-time feature that allows you more control over your bets and offers an opportunity to take a return before an event has finished.
  • With Cash Out, you no longer have to wait for your bet to reach its natural conclusion; you have the opportunity to track your selections and Cash Out at a point of your choice guarantying yourself a profit, or cut your losses.

What ways can I Cash Out?

Live Cash Out

  • You can Cash Out on your bet live during the game. This feature allows in-play Cash Outs on pre-game bets. Imagine that 9 legs of your 10-team multiple have come through, but the final team is losing at half-time. You can Cash Out live and make sure you end up with a profit.

Pre-game Cash Out

  • This gives you the ability to collect your winnings before all the games in your multiple bets have been settled. Your multiple bet looks set to come through with one game to go, and then you hear one of the star players is injured in the team you picked to win. Not to worry, just Cash Out before the game and collect your win.

How can I Cash Out?

Online Cash Out

  • Simply login to your account and select your profile or “My Account” choose “Cash Out” and you will see all the bets that can be cashed out immediately.
  • Please note that bets placed with Bonus Funds cannot be cashed out.

How much will I win?

  • Your Cash Out amount depends on the likely outcome of your bet. The more likely it is to come through, the greater the amount you can Cash Out.
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